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Major Incident Management Analyst

Unisys India (Private) LTD-UGS Bangalore·Bengaluru

Pay not stated2–5 yrsFull-time
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About the role

This role is intended for someone earlier in their career who has sound Service Management fundamentals, strong analytical ability, curiosity and the potential to develop into a transformation specialist.

What you'll do

  • Analyse incident, problem, change and service operational data to identify patterns, recurring issues and improvement opportunities
  • Support proactive Problem Management and service-improvement activities
  • Validate findings with Service Management practitioners, resolver teams and technical specialists
  • Help quantify the expected and realised impact of improvements
  • AI and Automation Support

What you need

  • 2–5 yrs of experience
  • Data analysis
  • Excel
  • Dashboarding
  • ServiceNow
  • JIRA
  • Power Automate
  • Any graduate

Good to have

  • Power BI
  • ITIL

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