Major Incident Manager

About the role

Major Incident Manager at Betsol. Major Incident Management.

What you'll do

• Manage the end-to-end Incident Management lifecycle, ensuring alignment with ITIL standards and organizational processes
• Coordinate with internal and external teams to investigate, troubleshoot, and resolve incidents efficiently
• Lead and manage major incidents, ensuring timely resolution with minimal business impact using agreed tools and processes
• Facilitate and manage bridge calls, ensuring clear communication, capturing key discussion points, and driving action items
• Ensure all incidents are resolved and closed within agreed SLAs, with proactive and timely stakeholder communication

What you need

• 3–5 yrs of experience
• Analytics
• ITIL
• Root cause analysis
• JIRA
• ServiceNow
• Event management
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Incident response