Managed Services Analyst I

About the role

The Managed Services Analyst Calling is part of the Managed Services Customer Experience organization within GHX. This team works on behalf of customers of GHX (hospitals) in enabling seamless purchase order processing. The analyst in this role works within our custom software to process order transactions that require manual assistance for completion.

What you'll do

• Attain mastery on all the learning resources shared
• Triage the case assigned and act adhering to the SOP
• Initiate phone calls to the supplier to get required details which would aid further processing of the case
• Work with suppliers on calls to take inputs and resolve the cases
• Make case notes and escalate if required for next level of associate group

What you need

• 1–3 yrs of experience
• Excel
• Dashboarding
• SOP writing
• Any graduate