Managed Services Analyst II (EMS)

About the role

The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence.

What you'll do

• Provide support for external customers via email for assistance with questions, education and resolution of problems
• Handle daily case work while meeting predetermined KPI and QA
• Accurately document all actions in daily case work and customer
• Identify, document, and escalate repetitive customer
• Solve escalated cases from

What you need

• 2–5 yrs of experience
• Dashboarding
• BCA or MCA or B.Tech or B.E.

Good to have

• Salesforce