Managed Services Governance Advisor

About the role

The Advisor , Managed Services will act as the primary governance lead for Managed Services engagements, ensuring contractual commitments, service performance, commercial obligations, and change activities are effectively governed. Drive continuous improvement, transparency, risk mitigation, and value realization across managed service partnerships.

What you'll do

• Managed Services Governance & Performance Management
• Own overall performance and partnership management through an integrated governance model across contract, financial, and change management
• Partner with CSSP, FP&A, DT&D, and supplier teams to operate governance cadences at operational and executive levels
• Oversee supplier performance against SLAs, KPIs, XLAs, contractual commitments, milestones, and transformation roadmaps
• Commercial Governance, Financial Management & Pricing

What you need

• 8–14 yrs of experience
• Compliance
• Power BI
• SAP
• JIRA
• ServiceNow
• Negotiation
• B.Tech or B.E. or B.Sc or BCA or MBA

Good to have

• ITIL
• Six Sigma
• Performance management
• FP&A
• Power Automate