Manager, Account Management

About the role

We’re looking for a pragmatic, solutions-oriented Manager with a proven track record of success to lead an Account Management team based out of our Bangalore office. As first line manager, you will coach and develop Account Managers for our SMB segment of accounts. You will lead your teams to meet their quota attainment and personal objectives.

What you'll do

• Manage a team of account managers to deliver an exceptional customer experience
• Drive a NDR number on a monthly basis across the team . Your team will be responsible for both retention and cross-sell
• Provide leadership and direction to a newly established team – including hiring, training, and pace setting
• Develop specific and targeted goals for contributors on your team to help them grow and develop
• Find innovative and creative ways to improve and increase performance

What you need

• 3–6 yrs of experience
• Sales
• Customer success
• Cross-selling
• Any graduate