Manager - AI Customer Experience

About the role

Manager - AI Customer Experience at Fa Ewdg Saasfaprod1. Lead the delivery of AI-enabled customer support initiatives across a broad software product portfolio.

What you'll do

• Lead the delivery of AI-enabled customer support initiatives across a broad software product portfolio
• Identify high-value opportunities for AI triage, automation, deflection and self-service improvement
• Work with support, product and operations teams to design, launch and continuously improve AI-powered workflows
• Own and optimise Zendesk AI capabilities, including intelligent triage, automation, knowledge integration and live chat experiences
• Build strong working relationships with subject matter experts and business stakeholders to turn ideas into measurable outcomes

What you need

• 5–10 yrs of experience
• Zendesk
• Customer success
• Freshdesk
• Salesforce
• Customer service
• Chat support
• Any graduate

Good to have

• Prompt engineering