Manager - Branch Operations

About the role

Role Purpose The Service and Operations job category will be required to undertake a range of customer service management tasks. Activities will include validation and approving the transactions in the core banking system for various customer and Bank initiated requests or instructions, processing of all various activities which support the excellent delivery of service to our customers to support the frontline service journey.

What you'll do

• The job holder will be required to approve/validate instructions to create, amend, cancel
• Process remediation activities relating to various operational activities
• Ensure there are no defects while approving instructions or remediations
• Ensure a timely response to the requests received through internal and external stakeholders, customers, etc
• Handle various digital tools like bulk data capture tools, Lite automation tools, and macros to validate various servicing requests/instructions as applicable

What you need

• 2–5 years in finance, audit & banking
• AML
• Audit
• Compliance
• VBA
• Customer service
• Any graduate