Manager Business Support - Mumbai

About the role

We are looking for a results-oriented Manager – Business Support (IB) to lead the Order Management and Business Support function. The role will drive operational excellence across the Order-to-Cash (O2C) cycle , ensure timely order fulfillment and revenue realization, manage operational and customer escalations, mitigate revenue risks, and lead a high-performing team.

What you'll do

• Lead, coach, and develop the Order Management team, driving productivity, engagement, accountability, and performance
• Set team KPIs, conduct regular performance reviews, and implement development plans
• Manage recruitment, onboarding, training, and succession planning
• Ensure accurate and timely order processing, fulfillment, invoicing, and revenue realization
• Monitor operational performance against SLAs, policies, controls, and compliance requirements

What you need

• 8–10 yrs of experience
• Accounts receivable
• MIS reporting
• Excel
• ERP
• Reporting
• Process improvement
• B.Com or B.Tech or B.E. or BBA

Good to have

• Team management
• Talent management
• Internal controls
• Data visualisation