highlisted

Manager Care Customer Experience (BOTs)

Reliance Jio·Mumbai

Pay not stated5–10 yrsFull-time

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit
Hard to read?

About the role

Track KPIs such as intent accuracy, resolution rate, containment rate Identify improvement opportunities and implement enhancements Use customer insights and feedback to address pain points and improve Ensure bots are updated with latest product information and business Improve handling of complex queries through new use cases, automation

What you'll do

  • Track KPIs such as intent accuracy, resolution rate, containment rate
  • Identify improvement opportunities and implement enhancements
  • Use customer insights and feedback to address pain points and improve
  • Ensure bots are updated with latest product information and business
  • Improve handling of complex queries through new use cases, automation

What you need

  • 5–10 yrs of experience
  • Problem solving
  • LLMs
  • Any graduate

Similar jobs

Analyst

eClerx·Mumbai

Can I apply
Open to any education · Junior level
Pay
Pay not stated · Rotational shift
Source
From the company's careers page · today
How to apply
On eClerx's site: account needed, ~10–15 min
Early: posted 12 h ago on their own site

Senior Analyst-Client Services

Gallagher·Mumbai (hybrid)

Can I apply
Needs B.Com or BBA · 3–6 yrs
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Gallagher's site: account needed, ~10–15 min
Early: posted 13 h ago on their own site

License Owner, Mumbai

Stranger Soccer·Mumbai

Can I apply
Open to any education · Junior level
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Stranger Soccer's site: short form, ~5 min
Early: posted 13 h ago on their own site

Executive

Career Site·Mumbai

Can I apply
Needs Diploma · Junior level
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Career Site's site: account needed, ~10–15 min
Early: posted 14 h ago on their own site