Manager, Client Relations, Managed Services

About the role

The Manager, Client Relations, Managed Services will lead the transition and ongoing delivery of multiple outsourced finance and operations processes for a Canadian client. This role owns end to end process migration, including requirements discovery, due diligence, documentation, training, hiring, operational readiness, service delivery governance, stakeholder management, and continuous improvement.

What you'll do

• Client Relationship and Stakeholder Management
• Serve as the primary point of contact for the client for managed services delivery, transitions, and ongoing governance
• Build strong working relationships with client stakeholders, including process owners, finance leaders, and operational teams
• Lead regular governance calls, status updates, and issue resolution discussions, ensuring clear communication and timely decisions
• Manage expectations, align on scope, confirm priorities, and ensure all commitments are tracked and delivered

What you need

• 15–25 yrs of experience
• Escalation handling
• Documentation
• Stakeholder management
• Communication
• SOP writing
• Accounts payable
• MBA or B.Com or BBA

Good to have

• Six Sigma
• Lean
• Reconciliation
• Due diligence
• Client relationship
• Performance management