Manager-Collection & Retention Field Exe

About the role

The job involves to Drive Agencies for Retention, Collection, Provision roll back and Involuntary churn and deliver the targets. Have a strong governance process for Retained cases, Field visit, receipt book audits, I cards register, Cash register, COC and HSW. Do regular field visit with/without field agent for audit/recovery purpose

What you'll do

• Field Executive – Retentions & Collections
• Drive assigned Retention & collection agencies for delivery of KPIs
• Ensure SLA delivery with complete adherence to Code of Conduct
• Develop and plan infrastructure at agency as per allocation and forecast
• Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in portfolio

What you need

• Customer service
• Collections
• Negotiation
• Telecom
• Communication
• MBA