Manager - Collection

About the role

The Senior Manager – Collections will drive collection performance, manage internal calling teams and external agencies, reduce portfolio delinquency, and ensure consistent achievement of targets. This role requires strong leadership, data-driven portfolio management, and strategic execution to optimize recoveries while maintaining customer relationships and strict regulatory compliance.

What you'll do

• Operations & Strategy Execution
• Process Improvement: Continuously refine collection scripts, operational workflows, and contact strategies to boost resolution rates
• Team & Agency Leadership
• Portfolio Analysis & Performance Management
• Governance & Stakeholder Alignment

What you need

• 10–18 yrs of experience
• Negotiation
• MIS reporting
• Data analysis
• Statutory compliance
• Collections
• Compliance
• Any graduate

Good to have

• Portfolio management
• Performance management

What you get

• ₹12 L–₹15 L a year