Manager - CRM

About the role

Job Description for Executive/ Assistant Manager - CRM Position To manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. Handle customers from post sales stage till handover of the property, collection, documentation or any other paperwork on behalf of the company or the client.

What you'll do

• Up-dation of data in ERP/ SAP (Sales Module)
• Collections/ Payment Follow Ups with Customer
• Drive post sales activity
• Address and manage escalated customer queries
• Improving business relationship with Customers & Customer retention

What you need

• 4–10 yrs of experience
• CRM
• MIS reporting
• Sales
• Loan processing
• Negotiation
• Collections
• MBA

Good to have

• ERP
• SAP
• Accounts receivable
• Chat support