Manager, CRM Optimization & Innovation

About the role

The position is in the CRM Team based at Bain’s GBS office in Gurgaon, New Delhi, and is an integral part of the Global Commercial Operations department. CRM is a key tool for the firm’s frontline leaders in pursuing commercial objectives, including relationship cultivation, opportunity management, and account plan execution.

What you'll do

• Own projects and initiatives related to advanced analytics
• Work with fellow CRM team members to continuously review, optimize and automate current data integrity and enrichment processes using technical tools such as Python
• Evaluate best in market tools and provide solutions which will lead to efficiencies (time savings) as well as automation (advancement) on team’s processes
• Leads projects and initiatives requests relating to data quality often require quick turnaround time
• Collaborate closely with the wider Global CRM team and communicate with the senior stakeholders during various phases of these projects or requests including…

What you need

• 10–18 yrs of experience
• CRM
• PowerPoint
• SQL
• Research
• Excel
• Project management
• B.Tech or B.E. or B.Sc or BCA or BBA or M.Tech or MCA

Good to have

• ServiceNow
• Python
• Alteryx
• Salesforce
• Machine learning
• LLMs