Manager, Customer Order Solutions

About the role

This position has responsibility for managing the Customer Order Solutions area for either Consumer or Flavor portfolios within the Customer Service organization. Responsibilities include managing, executing and administrating the strategy and operations for this department, as well as driving efficient practices to optimize and streamline processes and monitor/measure activity to ensure customer service levels are meeting business unit objectives.

What you'll do

• Develop and maintain metrics and reporting to ensure consistent performance attainment
• Manage customer order solutions activities to ensure the execution of business unit and/or customer specific service levels
• Analyze and present critical risks, opportunities and other findings to senior leaders for executive action
• Contribute to month end/quarter close activities as required
• Utilize critical thinking to draw upon professional experiences, market and industry knowledge, data, intuition, and then applies in decision making and direction setting

What you need

• 10–18 yrs of experience
• Customer service
• Sales
• Communication
• BBA

Good to have

• SAP
• ERP