Manager Customer Service- Export

About the role

Manager Customer Service- Export at Sperton Global AS. Manage end-to-end export customer service operations and coordinate with customers, sales, operations, and finance teams for smooth shipment execution.

What you'll do

• Manage end-to-end export customer service operations and coordinate with customers, sales, operations, and finance teams for smooth shipment execution
• Drive achievement of Gross Profit (GP) targets by ensuring correct commercial application and profitability on export shipments
• Monitor shipment profitability and ensure accurate rates and commercial terms are applied before billing
• Follow up on customer outstanding invoices as per credit terms and credit days to support timely receivables collection
• Coordinate with customers and finance teams to resolve billing disputes and overdue payments

What you need

• Customer service
• Internal controls
• Sales
• Accounts receivable
• SOP writing
• Internal audit
• Any graduate