Manager - Customer Service

About the role

Seeking a detail oriented and proactive individual to join our Customer Service team. The role involves managing backend processes that ensures smooth service delivery, accurate data handling and timely issue resolution for customers Seeking a detail oriented and proactive individual to join our Customer Service team.

What you'll do

• Handle customer requests, escalations and queries through internal systems (email, CRM, ticketing tools)
• Take ownership of customers issues and follow problems through to resolution as per defined TATs
• Coordinate with cross functional teams for issue resolutions
• Maintain high accuracy and compliance with service level agreements (SLAs) and internal SOPs
• Develop service procedures, policies and standards

What you need

• 8–10 yrs of experience
• Customer service
• CRM
• Ticketing tools
• Zendesk
• Freshdesk
• Escalation handling
• Any graduate

Good to have

• SOP writing
• Salesforce