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Manager - D365 Sales

John Cockerill·Mumbai

Pay not stated5–9 yrsFull-time
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About the role

The Functional Analyst will support the Product Owner of the solution in the day-to-day management, support, and continuous improvement of the Group CRM platform, digiSales , based on Microsoft Dynamics 365 Sales.

What you'll do

  • Act as the functional expert for the Group CRM platform (Microsoft Dynamics 365 Sales - digiSales)
  • Provide Level 2 support for incidents and requests escalated by the Service Desk
  • Analyze business needs and propose functional solutions aligned with business processes and platform capabilities
  • Participate in CRM-related projects by providing functional expertise, impact analysis, and implementation support
  • Support the Product Owner in backlog management, prioritization, and delivery of enhancements

What you need

  • 5–9 yrs of experience
  • Sales
  • Microsoft Dynamics
  • CRM
  • Business analysis
  • Communication
  • Any graduate

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