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Manager - Franchisee

Aditya Birla Group·Bengaluru

Pay not statedMid levelFull-time
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About the role

Commodity operations are managed through its 100% subsidiary Aditya Birla Commodities Broking limited. ABML is one of the leading securities trading companies in the country. ABML operates in a fragmented equity broking business and has a daily turnover of close to 3,000 Crores with a market share of 1%.

What you'll do

  • KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Onboarding of new partner Onboard new partner on system and provide support to…
  • Single point of contact for physical onboarding team support and regional support at PAN India level to address their queries / requests and complaints KRA2 Managing…
  • Ensure all franchise requests and complaints are recorded in CRM accurately so that the data provided to management is error free
  • Ensure first time resolution is offered for all franchise requests and complaints and proactive measures are taken to prevent recurrence of any internal flaws leading to…
  • KRA3 Mitigation of risks Every 15 days engage with functional/sales team to discuss the ongoing issues to reduce the challenges

What you need

  • Customer service
  • CRM
  • Sales
  • SEBI regulations
  • Communication
  • Any graduate

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