Manager - Guest Relations

About the role

Manager - Guest Relations at Malabar Group (Malabar Gold & Diamonds). Manage the guest relations activities of the store and enhance customer satisfaction level through effective customer handling in line with the company Standard….

What you'll do

• Manage the guest relations activities of the store and enhance customer satisfaction level through effective customer handling in line with the company Standard…
• Responsible for all GR functions of the assigned store to monitor and upscale customer experience
• Understand, monitor, and record store footfall and customer walk-ins and develop plans to address them targeting customer delight
• Respond to any questions, needs, and desires of guests, and follow up to ensure their requests have been met with satisfaction
• Organize and manage the Guest Relations department and staff; efficiently delegate responsibilities

What you need

• 3–4 yrs of experience
• Guest service
• Hospitality
• Retail sales
• SOP writing
• B.Com

What you get

• ₹25k–₹30k a month