Manager - Guest Relations

About the role

Manager - Guest Relations at Malabar Group (Malabar Gold & Diamonds). Manage the guest relations activities of the store and plan to improve the customer satisfaction level.

What you'll do

• Manage the guest relations activities of the store and plan to improve the customer satisfaction level
• Responsible for all GR functions of the store and strategically plan for upscale customer service
• Understand customers’ buying patterns and preferences
• Manage front office and customer relations sections and delegate responsibilities efficiently
• Overall responsibility of all customer complaints resolution and rectification

What you need

• 5–6 yrs of experience
• Guest service
• Hospitality
• Customer service
• Front office
• Any graduate

What you get

• ₹35k–₹40k a month