Manager I, Customer Support Engineering

About the role

Support enterprise customers in a 24x5 environment, with an opportunity to build and lead the L1 function from scratch, scaling to 24x7 support model. r. 24x7 model: shift rotations, staggered hires. Customer communication. Enterprise SaaS support.

What you'll do

• Support enterprise customers in a 24x5 environment, with an opportunity to build and lead the L1 function from scratch, scaling to 24x7 support model. r
• Troubleshooting: logs, reproduction, root cause isolation
• Process design: triage, SLA, escalation

What you need

• Customer service
• JIRA
• Communication
• Any graduate

Good to have

• SAP
• React Native
• iOS
• Node.js
• MongoDB
• RabbitMQ