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Manager I, Quality

Concentrix Daksh Services·Pune

Pay not statedMid levelFull-time
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About the role

Manager I, Quality at Concentrix Daksh Services. Drive continuous improvement for Transaction Quality and Delivery.

What you'll do

  • Drive continuous improvement for Transaction Quality and Delivery
  • Manage process Quality & Client related KPI's
  • Evaluate effectiveness of TQ interventions
  • Strengthen Quality management processes / framework to improve quality delivery
  • Custodian of all training reports and new-hire KPIs at geo level

What you need

  • 3–6 years in customer support & success
  • Any graduate

Good to have

  • Six Sigma
  • SOP writing

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