Manager III Operations, Quick Commerce Central Flow, NOC, NOC - Central Flow Quick Commerce

About the role

Over the past 20+ years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and enterprise services (like Amazon Web Services). APEX NOC (Network Operation Center) is the central command and control tower for 'Quick Commerce Execution' across Amazon's ultra-fast delivery network.

What you'll do

• Identify egregious metrics in real time — spotting flow disruptors, bottlenecks, and exceptions before they cascade
• Coordinate actions across teams — mobilizing operations, tech, program, and field teams to keep the network in flow when disruptions hit
• Build learnings for next time — codifying every intervention into playbooks and reusable recovery frameworks so the network responds faster with each recurrence
• Track until normal state — owning each disruption from detection through recovery, confirming stabilization before closing the loop

What you need

• 3–6 yrs of experience
• Performance management
• Lean
• AWS
• Demand planning
• Any graduate

Good to have

• SQL
• R
• Python