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Manager | ITSM | Bengaluru Eco space | Technology Strategy & Transformation

Deloitte India·Bengaluru

Pay not stated10–18 yrsFull-time
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About the role

We are seeking a highly driven and governance-focused SIAM professional to establish and mature enterprise-scale IT Service Integration and Management (SIAM) operations across complex multi-vendor environments.

What you'll do

  • SIAM Governance & Service Integration
  • Establish and operationalize SIAM governance frameworks across multi-vendor IT ecosystems
  • Drive Service Delivery Excellence initiatives across Incident, Problem, Change, Major Incident, and Service Improvement processes
  • Define and implement governance operating models for large-scale managed services engagements
  • Create governance structures for Daily, Weekly, Monthly, and Quarterly operational reviews

What you need

  • 10–18 yrs of experience
  • Stakeholder management
  • Root cause analysis
  • ERP
  • MIS reporting
  • ITIL
  • Change management
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • SAP
  • ServiceNow

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