Manager, Network Operations

About the role

You will lead the Global Network Operations team responsible for ensuring reliable, secure, and efficient network services across offices, distribution centers, data centers, showrooms, cloud environments, and retail stores worldwide. Reporting to the Global Network Manager, you will drive operational excellence, lead distributed teams, and advance an AI-enabled, automation-first support model that improves service reliability and operational maturity.

What you'll do

• Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger
• Lead and manage a global Network Operations team, providing direction, coaching, prioritization, and performance support to achieve operational goals
• Oversee incident, request, change, and problem management processes to ensure timely resolution, service quality, and operational discipline
• Coordinate major incident response, root cause analysis, escalation management, and follow-through on corrective and preventive actions
• Manage operational readiness and execution for network projects, refreshes, migrations, lifecycle activities, and cloud connectivity initiatives

What you need

• 8–14 years in it support & networking
• Networking
• Firewalls
• ServiceNow
• Incident response
• Root cause analysis
• Workday
• Any graduate