Manager - Operations

About the role

The Manager – Operations is responsible for overseeing and optimizing day-to-day business operations to ensure efficient workflows, consistent service delivery, productivity, regulatory compliance, and achievement of organizational objectives.

What you'll do

• Manage and supervise daily operational activities to ensure smooth, timely, and efficient execution
• Establish operating procedures, workflows, service standards, and performance expectations for the team
• Monitor operational capacity, resource utilization, productivity, turnaround times, and service quality
• Ensure that all activities are performed in accordance with approved policies, processes, and organizational standards
• Identify operational risks and implement appropriate controls and mitigation measures

What you need

• Process improvement
• Excel
• Team management
• MS Office
• SOP writing
• Reporting
• BBA