Manager, Relationship Management

About the role

The Manager, Relationship Management will be responsible for providing guidance and leadership to a highly motivated team of RM’s that focus on renewing and managing existing named accounts. Your team would work through both proactive and reactive activity for the renewal and retention of customers by carefully managing and monitoring their customer base, outreach, forecasting and implementing the correct renewal strategy.

What you'll do

• Lead, mentor, and develop a regional Relationship Manager (RM) team that is focused on customer success, retention, and upsells
• Guide team through renewal opportunities, forecasting, negotiation and close of renewals prior to contract expiration
• Accurately forecast projected revenue attainment and performance of RM team
• Work with sales leaders to drive sales through optimizing processes, training of team, and development of a culture of collaboration, learning, and success
• Provide monthly/quarterly updates to sales teams

What you need

• 3–6 yrs of experience
• Sales
• Customer success
• Negotiation
• Alteryx
• Any graduate