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Manager - Response and Resolution Exec

Vodafone Idea·Patna

Pay not stated4–5 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

2-3 years of work experience with at least 1 year in telecom domain Graduate with 4-5 years of experience in various roles of customer operations and Resolution

What you'll do

  • Response & Resolution Team Member
  • Customer Service – Acquisition & Resolution
  • Coordinate and Manage closure of all the customers issues referred to the circle from partner team, Response & Resolution PF
  • Execute/coordinate circle specific issues at circle recommended by Proactive Resolution CoE
  • Manage circle specific Regulatory compliances pertaining to CC & BO Operations

What you need

  • 4–5 yrs of experience
  • Customer service
  • Telecom
  • Root cause analysis
  • Communication
  • Any graduate

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