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Manager Service Management

Reliance Jio·Mumbai

Pay not stated12–22 yrsFull-time
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About the role

Track KCI thresholds and utilization. Perform periodic configuration audits. Support RCA and complaint analysis. Maintain performance dashboards. Coordinate with NOC for issue closure. Analyze impact of network incidents. Support capacity forecasting exercises. Ensure adherence to defined processes. Track service introduction KPIs.

What you'll do

  • Track KCI thresholds and utilization
  • Perform periodic configuration audits
  • Support RCA and complaint analysis
  • Coordinate with NOC for issue closure
  • Analyze impact of network incidents

What you need

  • 12–22 yrs of experience
  • Reporting
  • Audit
  • Root cause analysis
  • Forecasting
  • Compliance
  • B.Tech or B.E.

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