Manager - Tax-TTC- AMS- Hyderabad/Bengaluru/Gurugram/Pune/Mumbai

About the role

The need for ongoing support and optimization of legal technology solutions is more critical than ever, empowering legal departments to maximize the value of their investments and ensure continuous improvement in service delivery.

What you'll do

• As a CLM AMS Portfolio lead/Manager within the Application Managed Services (AMS) Team, you will manage multiple AMS projects within the CLM practice
• Oversee and mentor cross-functional teams, coordinate with internal stakeholders, and foster strategic client relationships to deliver exceptional service
• Your responsibilities include managing escalations, overseeing client communications, ensuring adherence to SLAs
• Serve as the primary point of contact for key client stakeholders, building trusted advisor relationships and ensuring client satisfaction
• Prepare and present regular status reports to clients and internal stakeholders

What you need

• 6–11 yrs of experience
• CRM
• Compliance
• Test cases
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Six Sigma
• ITIL