Manager, Technical Account Manager

About the role

We are seeking a dynamic and experienced Manager, Solution Architecture to lead and scale our team of Technical Account Managers (TAMs), Solution Architects (SAs) & Implementation Engineers (IEs). In this role, you will be responsible for building, mentoring, and leading a high-performing team that delivers both hands-on technical architecture during implementations and long-term technical account management throughout the customer lifecycle.

What you'll do

• Team Leadership, Mentorship & Enablement
• Recruit, hire, onboard, and develop a high-performing team of Technical Account Managers and Solution Architects
• Provide ongoing coaching, technical mentorship, and performance management to support individual career growth across both technical architecture and account management…
• Establish clear team KPIs, capacity planning, and resource allocation models to balance implementation workloads with ongoing account advisory needs
• Technical Delivery, Strategy & Governance

What you need

• 10–18 yrs of experience
• CRM
• Sales
• Salesforce
• REST APIs
• Data modelling
• Microsoft Dynamics
• B.Tech or B.E. or B.Sc or BCA

Good to have

• SQL
• C
• Customer success
• Performance management
• Roadmapping