Manager - Vendor Management, Recoveries Telecalling

About the role

Formulate strategies for low performing segments/markets and implement the same with vendor sites. Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Vintages / Occupation segment / Geography /any new product-variants to improve efficiencies and performances No adverse observations in internal/external audits

What you'll do

• Manage channel partners handling tele calling responsibilities for the assigned recovery portfolio
• Execute recovery strategy for the site, track performance and give inputs to Portfolio Manager
• Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning
• Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues
• Identify right sets of accounts for TC-retention, adopting a segmented approach basis past delivery-trends

What you need

• Vendor management
• CRM
• Channel sales
• Telecom
• Arbitration
• Problem solving
• Any graduate