Manager WFM

About the role

As the Manager WFM at Digitide Solutions Limited, you will play a crucial role in driving the success of our BPM | WFM department. Your primary focus will be to develop and implement effective workforce management plans, ensuring optimal resource utilization and achieving operational excellence. You will collaborate closely with cross-functional teams to understand business needs and translate them into actionable WFM strategies.

What you'll do

• Play a crucial role in driving the success of our BPM | WFM department
• Collaborate closely with cross-functional teams to understand business needs and translate them into actionable WFM strategies
• Lead and mentor a team of WFM analysts, fostering a culture of continuous improvement and innovation
• Develop and maintain accurate forecasting models to predict workforce requirements and optimize scheduling
• Implement robust workforce management systems and processes, ensuring data integrity and efficient workflow

What you need

• 5–9 yrs of experience
• Process improvement
• Problem solving
• BBA