Manager

About the role

Manager– Collections. We at spocto are developing a full stack collections platform that is powered by AI ML capabilities, that is radically changing collections within the debt industry. Job Title – Manager - Collections.

What you'll do

• Be responsible for leading Voice Operations Functions (Collections Domain) Managing Client and Client Servicing
• Responsible for SLA management, Governance and Reporting
• Driving various developmental initiatives for Retention and Succession planning across levels
• A seasoned operations professional, who has demonstrated capability providing strategic and tactical direction to a variety of operational support units
• Ensure timely achievement of SLA's across business units with no revenue shrinkage and drive on time results for stakeholders and customers that is defect free and in an…

What you need

• 8–9 years in operations
• Excel
• Data analysis
• VBA
• Reporting
• Machine learning
• Customer service
• Any graduate

Good to have

• Talent management