Manufacturing Customer Success Manager

About the role

We are looking for a Customer Success Manager to facilitate our customers' success by expediting task completion, reassignment, or escalation to leadership based on the nature of the request.

What you'll do

• Serve as the primary liaison for customers, facilitating seamless communication and building trust-based relationships throughout the order life cycle
• Orchestrate the order process by maintaining awareness of communication queues to ensure work is prioritized effectively
• Perform regular portfolio reviews to document progress and identify potential delays
• Coordinate with Partner Success Managers to mitigate risks before they impact customer satisfaction
• Identify technical blockers and building process issues that could stall order fulfillment

What you need

• 4–7 yrs of experience
• Customer success
• Escalation handling
• ERP
• ISO 9001
• Communication
• B.Tech or B.E. or BBA

Good to have

• Customer service