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Messaging Services Advisor

NTT Data·Noida

Pay not stated8–14 yrsFull-time
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About the role

"Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the email infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members, and other day-to-day support operations.

What you'll do

  • Managing and administering Proofpoint Protection servers for the customers
  • Support and manage Cloud and On-premises Proofpoint appliances
  • Support and manage On-premises and Cloud TRAP appliances
  • Support and maintain the EFD environment
  • Support and manage Proofpoint TAP

What you need

  • 8–14 yrs of experience
  • Customer service
  • Office 365
  • Root cause analysis
  • Problem solving
  • Escalation handling
  • B.Tech or B.E. or B.Sc or BCA

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Source
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How to apply
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