Microsoft Customer Engagement Manager

About the role

RSM US Integrated Services India Private Limited supports RSM US LLP’s Risk Consulting, Transaction Advisory, Technical Accounting, Financial Consulting, Technology and Management Consulting, Tax, and Assurance practices by providing access to highly skilled professionals for scalable and repeatable business processes across an extended business day.

What you'll do

• Translate complex business problems into clear functional specifications, solution designs, and architecture recommendations across CE, integrations
• Own functional and architectural integrity across all phases of the project lifecycle — discovery, design, build, test, deployment, and post-go-live support
• Lead and oversee multiple concurrent Dynamics 365 CE engagements, owning delivery quality, risk, and outcomes across a portfolio of projects
• Serve as a trusted advisor to US-based engagement leaders and client stakeholders, managing priorities, timelines, escalations, and deliverables across time zones
• Facilitate design reviews, demos, and solution walkthroughs with confidence and clarity

What you need

• 10–18 yrs of experience
• Customer service
• Microsoft Dynamics
• Sales
• Power Automate
• Power BI
• Power Apps
• Any graduate

Good to have

• Compensation and benefits