Microsoft Dynamics 365- Practice Lead (CE - Customer Engagement)

About the role

We are hiring a Revenue Leader / Practice Head – Microsoft Dynamics 365 to lead and scale our D365 Business Unit with full ownership of revenue, profitability, delivery governance, client engagement, and business growth. The primary strategic and commercial focus of the role will be Microsoft Dynamics 365 Customer Engagement (D365 CE).

What you'll do

• P&L Ownership and Business Management
• Own the end-to-end P&L of the Dynamics 365 Business Unit, including revenue, margin, utilization, profitability, and delivery economics
• Build annual and quarterly operating plans covering revenue targets, hiring plans, investment priorities, pricing strategy, and margin guardrails
• Drive business rhythm through dashboards and governance across pipeline, bookings, win rates, forecast accuracy, realization, and client health
• GTM Strategy and Practice Growth

What you need

• 12–15 yrs of experience
• Microsoft Dynamics
• CRM
• Sales
• ERP
• Upselling
• Cross-selling
• Any graduate

Good to have

• Azure
• Office 365
• Go-to-market