MIS Executive

About the role

Digitide Solutions Limited is seeking a detail‑oriented MIS Executive to drive data‑centric decision making within the CLM Domestic BFSI – Manpower Back Office unit. The role involves consolidating operational data, generating actionable insights, and ensuring timely delivery of reports that support customer care, compliance, and business performance objectives.

What you'll do

• Collect, validate, and consolidate daily transaction and customer interaction data from multiple sources
• Prepare and distribute standard MIS reports (e.g., SLA, productivity, quality) to stakeholders on a scheduled basis
• Analyze trends and identify anomalies to recommend process improvements
• Support the Customer Care Executive team by providing data insights that enhance issue resolution and customer satisfaction
• Maintain and update reporting dashboards using tools such as Excel, Power BI, or Tableau

What you need

• 2–5 yrs of experience
• MIS reporting
• Excel
• Reporting
• Customer service
• Power BI
• Tableau
• BBA or B.Tech or B.E. or B.Sc or BCA or B.Com

Good to have

• SQL
• Data analysis
• VBA