Process Lead - Retail Operations RCC Recon

About the role

The Process Lead – Retail Operations RCC Recon plays a pivotal role in managing and enhancing daily reconciliation, compliance monitoring, and control processes within the Recon, Compliance & Controls function. This role involves overseeing operational activities, optimizing processes, and ensuring adherence to regulatory and internal standards.

What you'll do

• Oversee and manage operational activities including reconciliations, process controls, transaction processing, account management, and customer service operations
• Ensure efficient and compliant delivery of banking services in line with regulatory standards and internal policies
• Lead a sub-unit to ensure smooth execution of operational tasks, including task allocation, team management, and process optimization
• Manage internal and external audits and regulatory data delivery across verticals
• Identify and implement process improvements to enhance efficiency, reduce operational risk, and improve customer experience

What you need

• 4–7 yrs of experience
• Team management
• Vendor management
• Reconciliation
• SOP writing
• Customer service
• Process improvement
• Any graduate

Good to have

• Operational risk