Mortgage Fulfillment Lead - US

About the role

The Mortgage Fulfillment Lead is responsible for leading and overseeing the end-to-end residential mortgage fulfillment operation supporting U.S. Wealth Management and Private Banking mortgage origination services.

What you'll do

• Provide strategic leadership and direction for the Mortgage Fulfillment organization supporting residential mortgage originations across the United States
• Lead teams of Loan Coordinators, Disclosure Specialists, and Team Leaders to achieve service, quality, productivity, and risk management objectives
• Establish and monitor key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to ensure consistent delivery excellence
• Maintain accountability for pipeline management, disclosure timeliness, client experience, workflow efficiency, and operational capacity planning
• Drive continuous process improvement initiatives through automation, standardization, and optimization of fulfillment workflows

What you need

• Risk management
• Audit
• Talent management
• Performance management
• Forecasting
• Wealth management
• Any graduate

Good to have

• Underwriting