- Can I apply
- Open to any education · 6–9 yrs
- Pay
- Pay not stated · 24x7
- Source
- From the company's careers page · today
- How to apply
- On Kyndryl's site (Workday): account needed, ~10–15 min
Early: posted 1 h ago on their own site
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About the role
The Data Centre Remote Technical Support Engineer (L1) is an entry level engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
What you'll do
- Maintains the support process and ensures that requests for support are handled according to the procedures
- Use service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users
- Identify and resolve problems following agreed procedures
- Carry out agreed maintenance tasks
- Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
What you need
- 0–1 years in it support & networking
- Routing and switching
- Firewalls
- Networking
- Troubleshooting
- Ticketing tools
- CCNA
- B.Tech or B.E. or B.Sc or BCA
Good to have
- SOP writing
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