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MS - IT Infra/Cloud - Manager - Telecom/Voice Lead - operate

PricewaterhouseCoopers Service Delivery Center (Bangalore)·Bengaluru

Pay not statedSenior levelFull-time

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About the role

You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations.

What you'll do

Lead and manage Telecom and Voice Support services across enterprise environments, ensuring high availability, performance, and reliability of telephony
Oversee operations, incident management, vendor coordination, and continuous improvement initiatives to support 24x7 business-critical communication services
Cisco CCNP Collaboration or equivalent
Avaya or Genesys certifications