MSO Technical Support Engineer

About the role

When you're ready to take on something new, you'll find leaders who support your development and help you turn your ambition into action.

What you'll do

• This position interacts directly with our commercial customers and with various internal groups, including Network and Service Operations Engineers
• This position includes the MSO duties above and in addition will be working closely with DevOps engineers to investigate and help tackle complex SW and HW issues
• Also connect with the Tactical Assistance Center/TAC on identifying issues with the mobility network
• This person will also have to be able to train peers on the latest process or technology
• Monitor support channels to ensure a rapid response and resolution to any problem or inquiry Support the provisioning and configuration of new terminals Monitor our core…

What you need

• 3–5 yrs of experience
• Linux
• Networking
• Ticketing tools
• TCP/IP
• Troubleshooting
• Hardware
• Any graduate

Good to have

• C#
• SQL
• HTML
• CRM
• Python
• Java