Mumbai - Walk in Interview

About the role

The role is responsible for delivering excellent customer service via mail / voice / chat mediums, with an objective to provide resolution to the customers according to the guidelines provided by the client.

What you'll do

• Responsible for outstanding customer service via over Phone, Emails, Chat mediums
• Answers queries and provide resolutions in a respectful, helpful and responsive manner
• Takes action to provide client / customer delight being within established service standards
• Adjusts approaches and responses to reflect the urgency of situations and changing circumstances
• Is able to ethically upsell and cross sell a service / product to the customer

What you need

• Open to freshers
• Customer service
• Upselling
• Cross-selling
• Communication
• B.Tech or B.E.