Network Operations Analyst

About the role

This position will help maintain the voice and data networks or help modify networks utilizing a broad, technical knowledge of the business area's functions and applications in the network architecture, hardware environment, software environment, and departmental procedures and processes. Network, Security & Infrastructure L1 Support

What you'll do

• Responsible for the operation of 24/7 global voice and data network. Identify and track faults, manage communication and ticketing systems
• Responsible for network optimization activities involving identifying opportunities to reduce outage events, MTTR, and improve overall performance
• Develop work processes to identify operational practices and standards
• Provide continuous and consistent management reporting on the status of issues, actions, and resolutions
• Manage severity 1 incident calls and report to appropriate management and teams

What you need

• 2–5 yrs of experience
• ServiceNow
• Hardware
• Windows
• Linux
• Firewalls
• Troubleshooting
• Any graduate

Good to have

• Network security