Network Operations Center (NOC) Analyst

About the role

The Network Operations Center (NOC) Analyst is an active participant in network incident management for managed WAN interfaces and managed security sites with circuits varying in size from T1’s to DS3, which employ technologies such as AVPN, ADI, MPLS, Multilink T1s, Ethernet, Cellular and Broadband.

What you'll do

• Own, triage, and resolve customer network (WAN/LAN) related trouble tickets to successful completion
• Engage, escalate, and work with carriers and other 3rd parties when needed as part of service restoral
• Participate in incident command bridges, hypercare, and major incidents when required
• Work both autonomously and also as part of a team, assisting, when necessary, on identifying and diagnosing issues

What you need

• Troubleshooting
• TCP/IP
• Firewalls
• Telecom
• B.Sc or B.Tech or B.E. or BCA

Good to have

• ITIL
• CCNA
• ServiceNow