Team Member - Retention
Aditya Birla Group·Goregaon, Maharashtra
- Can I apply
- Open to any education · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · 4 months ago
- How to apply
- On Aditya Birla Group's site: short form, ~5 min
Read from the company's own careers page; you apply on their site.
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About the role
Nodal Complaints Officer at Aditya Birla Group. Nodal Complaints Officer.
What you'll do
- Operations & Customer Service
- Respond to customer complaints
- Strictly adhere to the Grievance Framework designed for the team
- Resolve and respond to customer complaints, escalated to Senior Management, Regulators, National consumer helpline, Nodal officers and FRC from RBI
- Documentation of Customer Complaint which is fairly and efficiently executed in CRM
What you need
- Employee relations
- Customer service
- CRM
- Complaint handling
- MIS reporting
- Escalation handling
- Any graduate
Good to have
- Root cause analysis
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